Retail Wireless Specialist — Customer-Driven Tech & Sales

T-Mobile; Lakewood (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and guide them to the right technology and service solutions in a fast-paced retail setting. You will build relationships, complete training, and use digital tools to demonstrate network coverage and benefits, with opportunities for on-the-job training and a path to higher roles.

The role emphasizes customer advocacy, teamwork, and a positive, energetic approach, with benefits and stock program available to eligible employees.

Qualifications

• High School Diploma or GED required
• 6 months of customer service or sales experience in retail preferred
• Excellent communication and a passion for helping customers

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Education

High School Diploma/GED

Tools

POS systems

CRM software

Job description

T-Mobile is seeking a Mobile Associate to engage customers and guide them to the right technology and service solutions in a fast-paced retail setting. You will build relationships, complete training, and use digital tools to demonstrate network coverage and benefits, with opportunities for on-the-job training and a path to higher roles.

The role emphasizes customer advocacy, teamwork, and a positive, energetic approach, with benefits and stock program available to eligible employees.