Mobile Retail Sales Pro: Growth & Benefits

T-Mobile US Inc.; Newark (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental and vision insurance

Paid time off and holidays

Family leave

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will learn digital tools, service plans, and wireless technology features to deliver personalized solutions. The role focuses on delivering excellent customer service, meeting sales goals, and collaborating across channels.

Qualifications

• Change Agility is required.
• Excellent communication and problem-solving skills are needed.
• Strong customer service and sales abilities are essential.
• Ability to engage customers, multitask, and work well in a team.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will learn digital tools, service plans, and wireless technology features to deliver personalized solutions. The role focuses on delivering excellent customer service, meeting sales goals, and collaborating across channels.