Wireless Sales & Service Associate

T-MOBILE USA, Inc.

Montebello (CA)

On-site

USD 26,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in the United States. The position supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting, using digital tools to showcase coverage and benefits.

Training and ongoing customer interaction are central to the role. The role emphasizes relationship-building, training completion, and delivering a seamless customer experience, contributing to loyalty and team initiatives across

Qualifications

HS Diploma or GED required.
6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Also responsible for other duties/projects as assigned by business management as needed.