Retail Wireless Sales Pro – Customer Tech Solutions

T-MOBILE USA, Inc.; Pennsylvania; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health/dental/vision insurance

Paid holidays

Parental leave

Tuition assistance

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced environment.

Successful candidates will develop product knowledge, utilize digital tools, and contribute to a high-quality customer experience. Training is provided, with opportunities for advancement and comprehensive benefits tied to tenure.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced environment.

Successful candidates will develop product knowledge, utilize digital tools, and contribute to a high-quality customer experience. Training is provided, with opportunities for advancement and comprehensive benefits tied to tenure.