Retail Wireless Expert - Growth & Stock Options

T-Mobile; Kearney (NE); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and incentives are part of the career path.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and incentives are part of the career path.