Retail Wireless Specialist - Growth, Stock Grants & Perks

T-MOBILE USA, Inc.; Tomball (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grants

401(k)

Health insurance

Paid time off

Stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking team members to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey to enhance satisfaction. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, product

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking team members to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey to enhance satisfaction. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, product