Retail Wireless Expert – Growth, Stock & Benefits

T-Mobile; Houston (TX); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Résumé du poste

T-Mobile is seeking an energetic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. A focus on customer satisfaction helps drive loyalty and business goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Eligible to work legally in the United States.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma or GED

Description du poste

T-Mobile is seeking an energetic Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. A focus on customer satisfaction helps drive loyalty and business goals.