Retail Wireless Expert — Customer-First Tech Solutions

T-Mobile; Fort Worth (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Employee stock grants

Paid time off

Paid holidays

Job summary

At T-Mobile USA, the Mobile Associate role supports retail operations by helping customers explore technology and service options in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering exceptional service.

Primary responsibilities include using digital tools, training to stay current on wireless innovations, and collaborating with teammates to ensure a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Digital tools

Education

High School Diploma

Job description

At T-Mobile USA, the Mobile Associate role supports retail operations by helping customers explore technology and service options in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering exceptional service.

Primary responsibilities include using digital tools, training to stay current on wireless innovations, and collaborating with teammates to ensure a seamless experience.