Retail Tech Support Specialist – Customer Care

Best Buy; Buda (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Financial savings and retirement ресур

Job summary

Best Buy in the United States is seeking an enthusiastic team member to provide positive, timely service to customers during check-in and checkout, helping them feel welcomed and informed.

You will diagnose simple technology issues by asking questions, assist with setting up new devices, and offer guidance on repair or replacement options. You’ll monitor queues, share accurate status updates, participate in certified training, and collaborate closely with fellow agents.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy in the United States is seeking an enthusiastic team member to provide positive, timely service to customers during check-in and checkout, helping them feel welcomed and informed.

You will diagnose simple technology issues by asking questions, assist with setting up new devices, and offer guidance on repair or replacement options. You’ll monitor queues, share accurate status updates, participate in certified training, and collaborate closely with fellow agents.