Tech Support & Device Setup Specialist

Best Buy; La Quinta (CA); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in California is seeking a customer-focused associate to assist customers during check-in and checkout, understand technology issues, and advise on whether to repair or replace devices. You will monitor queues, complete certified training, and work with other team members to deliver outstanding service.

Candidates should have at least 3 months of retail or customer service experience and be able to work a flexible schedule, including holidays, nights, and weekends.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions, listening, following up, and providing next-step time estimates
• Help customers set up new devices and advise on repair vs replacement
• Monitor service queues and give accurate status updates
• Maintain knowledge through certified training courses
• Communicate clearly and collaborate with fellow agents

Skills

Customer service

Communication

Problem solving

Technology interest

Job description

Best Buy in California is seeking a customer-focused associate to assist customers during check-in and checkout, understand technology issues, and advise on whether to repair or replace devices. You will monitor queues, complete certified training, and work with other team members to deliver outstanding service.

Candidates should have at least 3 months of retail or customer service experience and be able to work a flexible schedule, including holidays, nights, and weekends.