In-Store Tech Support Specialist

Best Buy; Ten Mile (TN); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Geek Squad at our Tennessee store is looking for a friendly agent to greet customers, assess their tech needs, and guide them toward repair or replacement options. You will set up devices, explain next steps, and provide accurate time estimates while collaborating with fellow agents.

This role requires at least 3 months in retail or customer service, a passion for technology, and the ability to adapt in a fast-paced environment.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• Ability to work a flexible schedule, including holidays, nights and weekends

Job description

Best Buy Geek Squad at our Tennessee store is looking for a friendly agent to greet customers, assess their tech needs, and guide them toward repair or replacement options. You will set up devices, explain next steps, and provide accurate time estimates while collaborating with fellow agents.

This role requires at least 3 months in retail or customer service, a passion for technology, and the ability to adapt in a fast-paced environment.