Customer Tech Support & Setup Specialist

Best Buy; Kyle (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Retirement resources

Well-being support

Job summary

Best Buy in Kyle, TX is seeking a customer service oriented associate to provide positive, timely service during check-in and checkout, help customers understand tech issues, and advise on whether to repair or replace devices.

You will monitor service queues, take detailed notes, and communicate with teammates while completing certified training to stay current. Flexibility including holidays and weekends is required.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology interest

Job description

Best Buy in Kyle, TX is seeking a customer service oriented associate to provide positive, timely service during check-in and checkout, help customers understand tech issues, and advise on whether to repair or replace devices.

You will monitor service queues, take detailed notes, and communicate with teammates while completing certified training to stay current. Flexibility including holidays and weekends is required.