Tech Support & Device Setup Specialist

Best Buy; Del Valle (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay

Retirement resources

Well-being support

Job summary

Best Buy in California is seeking a customer service associate to assist customers during check-in and checkout, troubleshoot tech issues by asking questions and taking notes, and guide decisions on repair or replacement of devices.

Applicants should have 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights and weekends. Training and growth opportunities are provided.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates.
• Keep knowledge up-to-date through training courses.
• Communicate clearly with fellow agents.

Skills

Technology passion

Customer service

Adaptability

Education

3 months retail or customer service experience

Job description

Best Buy in California is seeking a customer service associate to assist customers during check-in and checkout, troubleshoot tech issues by asking questions and taking notes, and guide decisions on repair or replacement of devices.

Applicants should have 3 months of retail or customer service experience and be able to work a flexible schedule including holidays, nights and weekends. Training and growth opportunities are provided.