In-Store Tech Support Agent – Flexible Hours

Best Buy; Milpitas (CA); Hybrid; USD 26,000 - 34,000; Part time

Benefits offered by this job

Employee discount

Competitive pay

Retirement resources

Well-being programs

Leave options

Job summary

Best Buy in Milpitas, CA is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic services and partner with other agents on more complex repairs, with training provided.

In this role you’ll help customers during check-in and checkout, ask questions to understand issues, set up devices, monitor queues, and stay current with certified training. Flexible schedule including holidays and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech enthusiasm

Adaptability

Job description

Best Buy in Milpitas, CA is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic services and partner with other agents on more complex repairs, with training provided.

In this role you’ll help customers during check-in and checkout, ask questions to understand issues, set up devices, monitor queues, and stay current with certified training. Flexible schedule including holidays and weekends is required.