Retail Tech Support Agent — Flexible Schedule

Best Buy; Louisville (KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our Louisville store. You will assess customer needs, provide basic services and partner with other agents for more complex repairs.

You’ll help customers during check-in/out, understand issues by asking questions, set up new devices, and provide status updates. A minimum of 3 months in retail or customer service is required, with a flexible schedule including holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our Louisville store. You will assess customer needs, provide basic services and partner with other agents for more complex repairs.

You’ll help customers during check-in/out, understand issues by asking questions, set up new devices, and provide status updates. A minimum of 3 months in retail or customer service is required, with a flexible schedule including holidays, nights, and weekends.