Tech Support & Customer Care Specialist — Flexible Schedule

Best Buy; Auburn Hills (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mentalw

Job summary

Best Buy's Geek Squad Agent position in Auburn Hills, MI, invites you to be the first contact for technology support, guiding customers through solutions for computers and devices. You’ll learn, assess needs, perform basic services and collaborate with other agents to handle more complex repairs.

The role emphasizes friendly, timely service, problem-solving with technology, and a flexible schedule including holidays, nights and weekends, with benefits and store training to build skills.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy's Geek Squad Agent position in Auburn Hills, MI, invites you to be the first contact for technology support, guiding customers through solutions for computers and devices. You’ll learn, assess needs, perform basic services and collaborate with other agents to handle more complex repairs.

The role emphasizes friendly, timely service, problem-solving with technology, and a flexible schedule including holidays, nights and weekends, with benefits and store training to build skills.