Tech Support Agent — Seasonal, Flexible Schedule

Best Buy; Silverdale (WA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

401(k) plan

Stock purchase plan

Job summary

Best Buy is seeking a part-time, seasonal Geek Squad Agent at our local store in Washington. You will be the first point of contact for technology support, helping customers decide between repair or replacement and setting up new devices.

You will work with a team of agents, assess needs, provide time estimates, and stay current with training to handle increasingly complex repairs. The role emphasizes strong customer service and knowledge sharing.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy is seeking a part-time, seasonal Geek Squad Agent at our local store in Washington. You will be the first point of contact for technology support, helping customers decide between repair or replacement and setting up new devices.

You will work with a team of agents, assess needs, provide time estimates, and stay current with training to handle increasingly complex repairs. The role emphasizes strong customer service and knowledge sharing.