Tech Support Specialist - Retail (Flexible Schedule)

Best Buy; College Station (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in College Station seeks a Geek Squad Agent to be the first point of contact for tech support, guiding customers through devices and repairs. You’ll assess needs, provide clear time estimates, and collaborate with fellow agents to resolve issues.

3 months of retail or customer service experience preferred. A flexible schedule including holidays, nights and weekends is required. We offer competitive pay, employee discount and growth opportunities.

Qualifications

• 3 months of experience in retail or customer service.
• Strong interest in technology and problem-solving.
• Ability to learn and adapt in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking notes with accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech enthusiasm

Adaptability

Job description

Best Buy in College Station seeks a Geek Squad Agent to be the first point of contact for tech support, guiding customers through devices and repairs. You’ll assess needs, provide clear time estimates, and collaborate with fellow agents to resolve issues.

3 months of retail or customer service experience preferred. A flexible schedule including holidays, nights and weekends is required. We offer competitive pay, employee discount and growth opportunities.