Tech Support Agent – Retail, Flexible Schedule

Best Buy

Myrtle Beach (SC)

On-site

USD 17,000 - 22,000

Full time

3 days ago

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Benefits offered by this job

Employee discount

Benefits package

Paid time off

Flexible schedule

Job summary

Best Buy is looking for a Geek Squad Agent to be the first point of contact for technology support in our Myrtle Beach store. You will assess customer needs, perform basic repairs, and collaborate with other agents on more complex tasks to deliver quick, friendly service.

The role requires 3 months in retail or customer service, a passion for technology, and flexibility to work evenings, weekends, and holidays. Training will be provided to build strong product knowledge and customer care skills.

Qualifications

3 months of experience working in retail or customer service.
Passion for technology.
Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process.
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Help customers set up new devices and provide advice on whether to repair or replace old devices.
Monitor service queues and provide accurate status updates to customers.
Maintain knowledge and skillsets through certified training courses.
Clearly communicate and partner with fellow agents.