Retail Tech Support Agent - Flexible Hours

Best Buy; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Paid time off

Job summary

Best Buy in Grapevine, TX is seeking a Geek Squad Agent to be the first contact for technology support at our store. You’ll assess needs, provide solutions, and partner with other agents for complex repairs.

The role emphasizes friendly, efficient service, learning new tech skills, and helping customers decide whether to repair or replace devices. A customer-service background is beneficial and a flexible schedule is required, including evenings and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and giving time estimates.
• Help customers set up new devices or decide on repair vs replacement.
• Monitor service queues and update customers on status.
• Maintain knowledge through certified training courses.
• Communicate clearly with fellow agents.

Skills

Retail experience

Customer service

Tech knowledge

Job description

Best Buy in Grapevine, TX is seeking a Geek Squad Agent to be the first contact for technology support at our store. You’ll assess needs, provide solutions, and partner with other agents for complex repairs.

The role emphasizes friendly, efficient service, learning new tech skills, and helping customers decide whether to repair or replace devices. A customer-service background is beneficial and a flexible schedule is required, including evenings and weekends.