In-Store Tech Specialist: Repair & Customer Care

Apple Inc.; Tysons (VA); On-site; USD 65,904,000 - 87,657,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and services

Educational expense reimbursement

Bonuses or relocation

Job summary

Apple Inc. in Tysons Corner, VA, is hiring a Technical Specialist to provide technical support and skilled troubleshooting for Apple customers, helping them get the most from their products and services.

You will stay up to date on Apple products, assist with repairs, educate customers on options, and contribute to a diverse, inclusive team that delivers an exceptional Apple experience.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays in the retail store.
• Strong communication and empathy when assisting customers with Apple products.
• Ability to learn and stay up to date on Apple products and services.

Responsibilities

• Provide technical support and skilled troubleshooting for Apple customers.
• Educate customers on repair options, product features, and services.
• Deliver exceptional service and help customers get the most from Apple products.

Skills

Technical expertise

Troubleshooting

Customer service

Team collaboration

Learning mindset

Job description

Apple Inc. in Tysons Corner, VA, is hiring a Technical Specialist to provide technical support and skilled troubleshooting for Apple customers, helping them get the most from their products and services.

You will stay up to date on Apple products, assist with repairs, educate customers on options, and contribute to a diverse, inclusive team that delivers an exceptional Apple experience.