Retail Tech Specialist: Help, Troubleshoot & Repair

Apple Inc.; Arlington (VA); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs

Relocation assistance

Job summary

Apple Inc. is seeking a Technical Specialist at Pentagon City Arlington, VA. You will offer technical support and troubleshooting for customers, while also educating them on repair options and Apple services.

You’ll contribute to high-quality repairs and help customers understand how to get the most from their Apple products. The role emphasizes inclusive values, teamwork, and strong interpersonal skills to provide exceptional service in a fast-paced retail environment.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Retail customer service experience.
• Technical troubleshooting skills.

Responsibilities

• Provide technical support and troubleshooting for Apple customers.
• Educate customers about repair options and services.
• Support efficient and high-quality repairs.
• Collaborate with team leaders to identify recurring issues and relay feedback to Apple.
• Contribute to an inclusive environment and uphold Apple's values.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Product knowledge

Team collaboration

Job description

Apple Inc. is seeking a Technical Specialist at Pentagon City Arlington, VA. You will offer technical support and troubleshooting for customers, while also educating them on repair options and Apple services.

You’ll contribute to high-quality repairs and help customers understand how to get the most from their Apple products. The role emphasizes inclusive values, teamwork, and strong interpersonal skills to provide exceptional service in a fast-paced retail environment.