Retail Tech Specialist — Growth, Training & Benefits

T-Mobile; Opelika (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment, building product knowledge and assisting customers throughout their shopping journey. The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty, plus opportunities for on-the-job

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Knowledge, Skills and Abilities: Change Agility, Communication, Customer Problem Solving, Customer Service, Engaging People, Multitasking, Sales, Teamwork Orientation

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment, building product knowledge and assisting customers throughout their shopping journey. The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty, plus opportunities for on-the-job