Mobile Retail Specialist: Tech Solutions & Rewards

T-MOBILE USA, Inc.; Pearland (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Employee stock grants

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service options. The position emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge, contributing to loyalty and growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred, retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service options. The position emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge, contributing to loyalty and growth.