Retail Tech & Service Specialist

T-Mobile; Sterling (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grant

Stock Purchase Plan

Paid Time Off

Holidays

Parental Leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success tied to customer satisfaction and knowledge.

The position offers competitive base pay, training pay, and access to stock grants and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or retail sales experience preferred.
• Legal to work in the United States and at least 18 years old.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Showcase network coverage and plan features using digital tools.
• Complete required training to learn retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success tied to customer satisfaction and knowledge.

The position offers competitive base pay, training pay, and access to stock grants and comprehensive benefits.