Mobile Tech & Service Specialist — Growth Path

T-MOBILE USA, Inc.; Knightdale (NC); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Health, dental and vision insurance

Job summary

At T-Mobile USA, Inc. we invest in our people with a comprehensive benefits package and career growth opportunities.

This role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge and guiding customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc. we invest in our people with a comprehensive benefits package and career growth opportunities.

This role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge and guiding customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.