Retail Tech Specialist

T-Mobile; Miami Shores (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes excellent customer interaction, digital tool usage, and service plan recommendations. Training is provided, with opportunities for advancement and involvement in stock grants and benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Demonstrates strong communication and problem-solving abilities.
• Proven ability to deliver personalized technology and service solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes excellent customer interaction, digital tool usage, and service plan recommendations. Training is provided, with opportunities for advancement and involvement in stock grants and benefits.