Retail Tech Specialist

T-Mobile; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, vision insurance

Paid time off and holidays

Job summary

T-Mobile offers a role in retail operations focused on helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The position emphasizes customer satisfaction, product knowledge proficiency, and the effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• Must be 18+ and legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Change agility

Engaging people

Education

High School Diploma or GED

Job description

T-Mobile offers a role in retail operations focused on helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction, digital tool usage, and service plan recommendations.

The position emphasizes customer satisfaction, product knowledge proficiency, and the effective use of digital resources.