Mobile Retail Specialist — Tech Solutions & Growth

T-MOBILE USA, Inc.; West Bend (WI); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain technology and service options, and guide shoppers through their journey.

The job focuses on delivering personalized solutions and building customer relationships. You'll develop product knowledge, use digital tools, and complete training to support store processes. The role offers competitive hourly pay, training pay, and opportunities for incentives and growth within

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain technology and service options, and guide shoppers through their journey.

The job focuses on delivering personalized solutions and building customer relationships. You'll develop product knowledge, use digital tools, and complete training to support store processes. The role offers competitive hourly pay, training pay, and opportunities for incentives and growth within