Mobile Retail Specialist - Growth, Stock & Benefits

T-Mobile; Waco (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in digital tools and service plan recommendations. The role emphasizes customer interaction, loyalty-building, and collaboration with colleagues to deliver a seamless customer experience,

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age requirement

Work authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in digital tools and service plan recommendations. The role emphasizes customer interaction, loyalty-building, and collaboration with colleagues to deliver a seamless customer experience,