Retail Tech Specialist: Customer Solutions

tmobile; McComb (MS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role focused on helping customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to present plans and devices. The position offers an hourly base pay of $18.00 plus $5.00 training pay, with on-the-job training in the first 90 days.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail is preferred.
• Strong communication and customer service skills are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Communication

Customer Service

Sales

Problem Solving

Multitasking

Teamwork

Education

High School Diploma or GED

Retail experience (preferred)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role focused on helping customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to present plans and devices. The position offers an hourly base pay of $18.00 plus $5.00 training pay, with on-the-job training in the first 90 days.