Mobile Retail Specialist: Tech Solutions & Service

T-Mobile; Marshalltown (IA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting. You’ll develop product knowledge, demonstrate solutions, and guide shopping experiences while delivering outstanding service.

Earn an hourly base pay of $18 with $5 training pay, plus incentives and eligibility for an annual stock grant. High school diploma and 6 months of customer service or sales preferred.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting. You’ll develop product knowledge, demonstrate solutions, and guide shopping experiences while delivering outstanding service.

Earn an hourly base pay of $18 with $5 training pay, plus incentives and eligibility for an annual stock grant. High school diploma and 6 months of customer service or sales preferred.