Wireless Retail Specialist: Tech Solutions & Customer Care

tmobile; Marshalltown (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Tuition assistance

College coaching

Disability insurance

Long-term care insurance

Discounts on mobile service

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools. The role offers on-the-job training, a guaranteed base pay of $18 per hour plus $5 training pay, and potential incentives and stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months customer service or sales experience in a retail environment preferred.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools. The role offers on-the-job training, a guaranteed base pay of $18 per hour plus $5 training pay, and potential incentives and stock grants.