Mobile Tech & Customer Solutions Specialist

T-Mobile; Lakewood (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Health insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers choose and activate technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through their journey with a friendly, high-energy approach.

The role emphasizes customer service, sales basics, and teamwork. With competitive hourly pay of $19.50 base plus $5 training pay, eligibility for an annual stock grant, and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years of age

Legally authorized to work in US

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers choose and activate technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through their journey with a friendly, high-energy approach.

The role emphasizes customer service, sales basics, and teamwork. With competitive hourly pay of $19.50 base plus $5 training pay, eligibility for an annual stock grant, and