Mobile Retail Specialist – Customer‑Centric Tech Sales

T-Mobile; Alpharetta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with matching

Employee stock grants

Job summary

T-Mobile is hiring for a role in retail operations where you will engage customers, demonstrate devices and services, and help tailor solutions in a fast-paced store environment.

The position emphasizes building customer relationships, utilizing digital tools to show network benefits, and completing required training to stay knowledgeable about products and processes. It offers comprehensive benefits and opportunities for growth within the company.

Qualifications

• Change agility and communication are essential for assisting customers.
• Strong customer service and sales skills required in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

6 months of customer service/sales experience (Preferred)

Job description

T-Mobile is hiring for a role in retail operations where you will engage customers, demonstrate devices and services, and help tailor solutions in a fast-paced store environment.

The position emphasizes building customer relationships, utilizing digital tools to show network benefits, and completing required training to stay knowledgeable about products and processes. It offers comprehensive benefits and opportunities for growth within the company.