Retail Tech & Service Specialist

T-Mobile; Crawfordville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Training and development

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations to drive satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/tasks as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations to drive satisfaction and loyalty.