Retail Tech Specialist: Mobile & Service Expert

T-Mobile; Springdale (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers along their shopping journey, while growing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and team collaboration in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales mindset

Team collaboration

Customer needs balancing

Education

High School Diploma

Job description

T-Mobile is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers along their shopping journey, while growing skills in digital tools and service plan recommendations. This role emphasizes customer satisfaction and team collaboration in a dynamic retail environment.