Mobile Tech & Service Specialist

T-Mobile US Inc.; Port Angeles (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health benefits and more

Job summary

T-Mobile offers a role in retail operations where you engage customers, demonstrate technology, and guide service plan choices in a fast-paced store setting.

You will build product knowledge, utilize digital tools, and support a positive shopping journey while developing skills in customer interaction and loyalty-building. Training is provided, with growth opportunities and extensive benefits.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile offers a role in retail operations where you engage customers, demonstrate technology, and guide service plan choices in a fast-paced store setting.

You will build product knowledge, utilize digital tools, and support a positive shopping journey while developing skills in customer interaction and loyalty-building. Training is provided, with growth opportunities and extensive benefits.