Mobile Tech & Service Specialist

T-Mobile; Edinburg (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

At T-Mobile, a Retail Associate engages customers and guides them through technology and service options in a fast-paced, store setting. You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey to find the best plans.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with success measured by satisfaction, knowledge, and teamwork in a supportive, collaborative environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Eligibility to work

Education

High School Diploma/GED

Job description

At T-Mobile, a Retail Associate engages customers and guides them through technology and service options in a fast-paced, store setting. You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey to find the best plans.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with success measured by satisfaction, knowledge, and teamwork in a supportive, collaborative environment.