Mobile Retail Specialist - Tech & Solutions

T-MOBILE USA, Inc.; South Dayton (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Medical, dental, vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain technology and service options, and guide them through their shopping journey in a fast-paced retail environment.

The role emphasizes building product knowledge, using digital tools, and delivering exceptional customer support. Training is provided, with clear advancement opportunities and a focus on team collaboration and customer loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to build knowledge of retail processes and wireless technology.

Skills

Customer Service

Communication

Sales

Multitasking

Teamwork

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

6 months of customer service/sales experience (preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain technology and service options, and guide them through their shopping journey in a fast-paced retail environment.

The role emphasizes building product knowledge, using digital tools, and delivering exceptional customer support. Training is provided, with clear advancement opportunities and a focus on team collaboration and customer loyalty.