Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Mount Pleasant (IA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate our technology and service options, and guide shoppers through their purchase journeys in a fast-paced environment.

The role focuses on building product knowledge, using digital tools, and delivering personalized solutions while developing skills in customer interaction and service plan recommendations. Success is measured by customer satisfaction and teamwork.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Multitasking

Teamwork

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate our technology and service options, and guide shoppers through their purchase journeys in a fast-paced environment.

The role focuses on building product knowledge, using digital tools, and delivering personalized solutions while developing skills in customer interaction and service plan recommendations. Success is measured by customer satisfaction and teamwork.