Mobile Retail Tech & Service Specialist

T-Mobile; Florida; On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, learn product knowledge, and guide shoppers through technology and service options in a fast-paced retail setting.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with clear criteria for satisfaction and performance. Training is provided, and employees receive comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication, problem solving and teamwork abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties or projects as assigned by management.

Skills

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, learn product knowledge, and guide shoppers through technology and service options in a fast-paced retail setting.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with clear criteria for satisfaction and performance. Training is provided, and employees receive comprehensive benefits and growth opportunities.