Retail Mobile Tech Specialist

T-MOBILE USA, Inc.; Delafield (WI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. in the United States is seeking a motivated Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and support customers from browsing to purchase, with an emphasis on service planning and digital tools usage. Growth opportunities and competitive benefits accompany the role.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in the United States is seeking a motivated Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and support customers from browsing to purchase, with an emphasis on service planning and digital tools usage. Growth opportunities and competitive benefits accompany the role.