Mobile Retail Tech Specialist

T-MOBILE USA, Inc.; Denver (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Commuter benefits

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service decisions in a fast-paced retail environment. You will build product knowledge and leverage digital tools to illustrate plans and features while delivering exceptional service.

The role emphasizes customer interaction, skill development in wireless tech, and collaboration with store teams. Training is provided and full-time opportunity available with comprehensive benefits.

Qualifications

• High School Diploma or GED required for employment eligibility.
• Experience in customer service or sales preferred in a retail setting.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage, plans and product features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork

Problem Solving

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service decisions in a fast-paced retail environment. You will build product knowledge and leverage digital tools to illustrate plans and features while delivering exceptional service.

The role emphasizes customer interaction, skill development in wireless tech, and collaboration with store teams. Training is provided and full-time opportunity available with comprehensive benefits.