Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off & holidays

Tuition assistance

College coaching

Disability insurance

Life insurance

Mobile service discounts

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions with digital tools, and help shoppers throughout their journey while collaborating across channels to ensure a seamless experience. The position offers competitive pay, training pay, and eligibility for an annual stock grant, with comprehensive benefits for both full-time and

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions with digital tools, and help shoppers throughout their journey while collaborating across channels to ensure a seamless experience. The position offers competitive pay, training pay, and eligibility for an annual stock grant, with comprehensive benefits for both full-time and