Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Abilene (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding them through technology and service options.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to strong customer relationships and loyalty. Training is provided to grow knowledge of wireless technology and retail processes.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding them through technology and service options.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to strong customer relationships and loyalty. Training is provided to grow knowledge of wireless technology and retail processes.