Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; New Jersey; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Annual stock grant

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, demonstrate technology and service plans, and guide shoppers through their journey with strong product knowledge and digital tools.

The role emphasizes customer interaction, problem solving, and building lasting relationships. Training is provided, and the position offers competitive pay with incentives and broad benefits to support work-life balance.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, demonstrate technology and service plans, and guide shoppers through their journey with strong product knowledge and digital tools.

The role emphasizes customer interaction, problem solving, and building lasting relationships. Training is provided, and the position offers competitive pay with incentives and broad benefits to support work-life balance.