Mobile Tech & Service Specialist

T-Mobile; Oakland (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Medical, dental and vision insurance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while leveraging digital tools to improve understanding and engagement.

The role emphasizes strong customer interaction, problem solving, and collaboration across channels.

Qualifications

• Change Agility required.
• Communication required.
• Customer Problem Solving required.
• Customer Service required.
• Engaging People required.
• Multitasking required.
• Sales required.
• Teamwork Orientation required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while leveraging digital tools to improve understanding and engagement.

The role emphasizes strong customer interaction, problem solving, and collaboration across channels.