Mobile Tech & Service Specialist

T-Mobile; Midland (TX); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Family building benefits

Back-up care

Mobile service discounts

Home internet discounts

Commuter and transit programs

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions. You will build product knowledge and demonstrate features to customers while guiding them through their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service-plan recommendations, contributing to customer satisfaction and loyalty.

Qualifications

• Minimum High School Diploma or GED required.
• Customer service and sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to explain network coverage and service plans to customers.
• Complete required training on retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Other duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions. You will build product knowledge and demonstrate features to customers while guiding them through their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service-plan recommendations, contributing to customer satisfaction and loyalty.