Mobile Tech & Service Specialist

T-Mobile; Hays (KS); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Mobile service discounts

Home internet discounts

Tuition assistance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

Responsibilities include delivering personalized technology options, using digital tools to explain plans, completing training, and collaborating across channels to foster a seamless experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legally authorized to work in the US

18+ years old

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

Responsibilities include delivering personalized technology options, using digital tools to explain plans, completing training, and collaborating across channels to foster a seamless experience.